Privacy Policy (“MassLandlords” “we”, “us”, “our”) is sensitive to your concerns about how we use the personal information we collect from someone who accesses, browses, crawls, scrapes, or in any way uses the Service (“You”, “you” or “Visitor”) through’s website(s), domains, Applications, or any of its Services (the “Site”). (The Site is sometimes referred to as “Services” for comprehensiveness.) takes your privacy seriously, and has implemented this privacy policy (the “Privacy Policy”) and internal policies and practices to keep your personal and financial information secure. The Privacy Policy covers’s treatment of the Personally Identifiable Information (defined below) we collect when you use the Services.  It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Privacy Policy is incorporated into our Terms of Use and therefore governs your use of the Services. By using Services, you accept the terms of this Privacy Policy. If you have questions or concerns about the Privacy Policy, please contact us using the information on the Contact Us page.

This Privacy Policy may be updated from time to time for any reason. It is your responsibility to revisit this page to check for changes.

Information We Collect About Our Visitors

Visitor Data. may collect a variety of visitor data such as IP addresses, browser settings, internet service provider (ISP) information, referring/exit pages, operating systems, date/time stamps, and clickstream data (collectively “Visitor Data”). The internal servers and software automatically recognize Visitor Data. No Personally Identifiable Information is collected in this process.

Traffic Data. The Site may use Visitor Data to compile traffic data about the types of visitors who use the Site at specific intervals (collectively “Traffic Data”). We may use Traffic Data to analyze Site traffic, but this information does not contain Personally Identifiable Information. We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences. Visitor Data and Traffic Data may also be shared with business partners, affiliates, or advertisers on an aggregated and anonymous basis.

Cookies.  MassLandlords may use the standard cookie feature of major browser applications and third-party providers, or employ internally developed cookies and tracking codes, that allow to store a small piece of data on a Visitor’s computer, or any other device a Visitor uses to access Services, about Visitor’s use of the Site. does not capture Personally Identifiable Information in cookies or use cookies to mine Personally Identifiable Information.  You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory.  If you reject cookies, you may still use our Site, but your ability to use some areas of our Site, such order forms, will be limited.

Web Beacons.  We employ a software technology called clear gifs (a.k.a. web beacons), that help us track referrals from our partners and affiliates and better manage content on our Site.  Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Visitors.  In contrast to cookies, which are stored on a  Visitor’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to a Visitor’s Personally Identifiable Information.

Third Party Tracking.  The use of tracking technologies by our service providers, technology partners or other 3rd party assets (such as social media links) on the Site is not covered by our Privacy Policy.  These third parties may use cookies, clear gifs, images, and scripts to help them better manage their content on our Site.   It is important for you to understand that we do not have access or control over these third party technologies. . We are not responsible for the content that appears on third party sites and we do not endorse those sites. By using such third party sites, you may be subject to their Terms of Service and Privacy Policy.  It is your responsibility to consult those sites’ individual policies in order to determine how they treat user information.

Third Party Subscriptions. Through you may access and/or purchase subscriptions to third-party services.  By providing the means to purchase such services, we are not endorsing such services.  We have not vetted such third party.  You are responsible for any Personally Identifiable Information shared with such third parties, whether through our Site or through the applicable third party’s site or in person at any third-party event.  We are further not liable for any services, representations, breaches, wrongdoing, pricing, or refunds of any third party.

Third Party Events. Through you may access and/or purchase entrance to events and functions held by a third party. We are not vetting or endorsing such events and are not liable for your personal safety at such events or the Personally Idenfitiable Information you choose to share with such third party organizations or at the events. Personal Information. requires each Visitor to provide us with personal information (collectively “Personally Identifiable Information”) to access and use MassLandlords products and services. Personally Identifiable Information is captured only when a visitor accesses Services, or speaks on the phone with a employee, and willingly discloses that information. This disclosure may occur when a visitor registers with aService, engages in transactions, contacts customer service, or participates in contests, promotions, surveys, forums, content submissions, requests for suggestions, or other aspects of services offered by

Personally Identifiable Information means information that can be used to identify a certain individual Visitor, including: (i) “Contact Data” (such as your name, address, city, state, zip code, phone number, and email address); (ii) “Financial Data” (such as your credit card number, expiration date, and verification code or bank account information); (iii) “Demographic Data” (such as your zip code and sex); and (iv) other “Legal Data” (such as your social security number, mortgage information, automobile information, marital information, trade secrets, inventions, and idea submissions and other sensitive information necessary to generate legal documents).

We may collect the information of 3rd party individuals (who are not Visitors) as necessary, such as to create gift or bundled memberships. uses this information for the sole purpose of administering its services for our Visitors, and does not use such information for any other reason.

Your contact information may become accessible to other members if you opt in to our membership directory service.  The membership directory service makes your name and any contact information you have entered into our database searchable and visible to other registered members.  By default, we will not share your membership information for marketing purposes, but The MassLandlords Privacy Policy does not cover what other members may do with your information if you participate in the directory.  It is our policy to terminate members who knowingly allow membership information to be used for marketing purposes.

We collect information about real estate and properties owned and real estate and properties managed for aggregate statistics only.  This information is never shared in any personally identifiable way.

Testimonials and Reviews.  We may display personal testimonials of satisfied landlord members.  We ask for your specific consent prior to taking a testimonial.  If you wish to update or delete your testimonial, you can contact us at

Calls/Electronic Communications. In the regular course of our business, MassLandlords may monitor submissions and/or email communications between you and MassLandlords employees for training and quality assurance purposes. We may receive a confirmation when you open or click on content in an email from us, which helps us make our communications to you more useful and interesting. If you do not wish to receive email from MassLandlords, you may unsubscribe from our mailing list by clicking the “Unsubscribe” button at the bottom of any of the emails we send.

Demographics.  Google Analytics provides us with the opportunity to collect anonymous gender and age information about our visitors.  This information is never personally identifiable.  For more information, see the Google Privacy Policy.

How We Use and Share the Information We Collect

We use information we collect from the Services to communicate with you, process your orders, facilitate your transactions with our third party marketing partners, and inform you of offers and discounts. For example, you may receive a welcome email that confirms your username and password, and later receive communications responding to your inquiries, providing services you request, and managing your account. We occasionally send service-related announcements, for example, to alert you if we need to temporarily suspend the Site for maintenance.

Do Not Track. We do not respond to Do Not Track (“DNT”) signals.  Because we use Google Analytics, including Google Analytics Demographics and Interest Reporting, you may be able to opt yourself out of certain tracking.

Opting Out.  We send promotional emails and newsletters from time to time to Visitors who have registered on the Site and to those who have opted in to receive such emails. Generally, you may not opt-out of service-related or transactional communications, which are not promotional. If you do not wish to receive service-related communications, you may terminate your account by contacting us using the information on the Contact Us page.  However, you can opt-out of promotional communications by following the unsubscribe instructions in any communication or by emailing us at

You may choose not to provide with Personally Identifiable Information. If you make this decision, you may continue to use the Services. However, cannot process orders without Personally Identifiable Information and other features of the Site and Services may be limited.

Surveys, Sweepstakes, and Contests.  We may provide you the opportunity to participate in surveys on our Site, to measure customer satisfaction.  If you participate, we may request certain Personally Identifiable Information from you. If you sign up for a promotion (e.g., a contest or sweepstakes offer) or enroll in a service we offer in partnership with a third party, we may provide information (such as your name Contact Data and account activity) to such third parties.  Each sweepstakes or contest may be subject to its own terms and conditions and privacy policy.  Be sure to review such policies prior to participating. Participation in these surveys, sweepstakes, or contests is completely voluntary and you therefore have a choice whether or not to disclose this information.


We share Visitor information with third parties only as follows:

Signing up for other landlord groups through our site. You may use the site to join certain other landlord groups as a paid member. When you do so, we give the other group your name, email address, and other information you provided us so that they may grant you membership. You consent to receive communications from those other groups as if you had joined them directly.

Order Processing., sometimes with the assistance of a third party or a subsidiary, may use your Personally Identifiable Information to process your payment through merchant account services, and to generate the products and services you order.  Your Contact Data may be used to follow up with you on transactions you initiate through Services, respond to inquiries made through Services, inform you of changes to Services, and send you additional information about and its products and services.

Third Party Marketing. Unless specifically authorized by you, we do not provide Personally Identifiable Information to third parties for marketing purposes. If you express interest in a third party offer or purchase a package that includes a third party offer, we may provide your Personally Identifiable Information to that third party solely in connection with the offer you have selected.  Clicking an ad on the Site does not constitute expressing interest and will never cause your information to be transmitted to a third party.

Advertising. Our partners and affiliates may use cookies and web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests

Visitor Demographics. Contact Data and Traffic Data are used to gather general statistics about our Visitors. We may use Demographic Data to generate collective information about our Visitors, but not in a way that identifies any Visitor specifically. For example, we may inform third parties about the number of registered Visitors and unique visitors, and the pages most frequently browsed.

Blogs and Forums. The Site includes a publically accessible blog and interactive forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.   You should use caution when deciding whether to disclose your personal information in these areas of the site. To request removal of your personal information from our community forums, contact us at and idenfity the information you wish to have removed, provide us with the location on the Site where the personal information is located, and the date such personal information was posted. We will take reasonable measures to remove such content, within our sole discretion.   In some cases, we may not be able to remove your personal information and further we have no control over or access to any personal information that was shared, copied, or otherwise distributed and made available outside of’s Site.

Required by Law. may also release information (including your name, addresses, telephone number, and account activity) when we, in our sole discretion believe that such release is necessary or appropriate to:

  1. comply with law;
  2. comply with subpoenas, warrants, court orders, government investigations, or other legal process;
  3. enforce or apply the terms of any of our Visitor or license agreements;
  4. investigate or respond to allegations of fraud, intellectual property infringement, or other unlawful activity
  5. investigate fraud or similar claims;
  6. protect the rights, property or safety of, our Visitors, or others.
  7. to protect our operations; or
  8. to permit Us to pursue available remedies or limit the damages that we may sustain.


Service Providers. We engage certain trusted third parties to perform functions and provide services to us, including, without limitation, hosting and maintenance, customer relationship, database storage and management, and direct marketing campaigns. We will share your Personally Identifiable Information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.

Other Transfers. We may share Personally Identifiable Information and other data with businesses controlling, controlled by, or under common control with If is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer Personally Identifiable Information and other data in connection with the associated transactions

Bankruptcy. In the event of a bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used. If such an event occurs, your Personally Identifiable Information may be treated like any other asset and sold, transferred, or shared with third parties, or used in ways not contemplated or permitted under this Privacy Policy, without notice to you or your consent.


Third-Party Websites. may maintain links to other websites and other websites may maintain links to the Services. provides information and the opportunity to become members of third party websites or organizations relating to real estate and the needs of landlords Our inclusion of such links is not an endorsement, authorization or representation of our affiliation with such third party.  With regard to these third party sites and memberships, is merely a marketplace and is not responsible for any activity or information shared with such third-party websites.  For any issues, disputes,  or questions, you must contact such third-party websites directly.  This Privacy Policy applies only to and not to other websites accessible from or that you use to access, each of which may have privacy policies materially different from this Privacy Policy. If you visit other websites, is not responsible for the privacy practices or content of those sites. You may be consenting to the terms and policies of those websites through use of ours. It is your responsibility to review the privacy policies of those websites to confirm that you understand and agree with them.

Social Media Widgets. Our Site includes social media features, such as the Facebook “like” button and widgets, such as the “Share this” button or interactive mini-programs that run on our Site. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets may be hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.

Accessing and Changing Your Account

User and Bundled Member Access to Order Information. will give you, or anyone listed as a bundled member for your account, information about your orders. This may include any Personally Identifiable Information,  information about the nature and status of your order, information you provided to process your order, payment information, and contact information. If you want someone to have access to your order, you must pay for a bundled membership and list them as a bundled member or they may not obtain information. You can confirm who is listed as a bundled member for your account, upgrade to add a new bundled member, or remove a bundled member from the “My Account” page. We may send a confirmation email to your bundled member, alerting them that they have been added as a bundled member. A “bundled member” is considered a Visitor under this Privacy Policy and is subject to this Privacy Policy.

User Access to and Ability to Update Personally Identifiable Information. You may visit your personal account profile at any time by clicking on the “Join” link, which will take you to a URL where you can edit your profile.  Through this, you may: (i) review and update your Contact Data; (ii) complete pending orders; and (iii) begin new orders.  If you no longer desire our services, or if you want to remove your Personally Identifiable Information from our Site, you may terminate your account by contacting us at We will respond to your request within 30 days.  Any Personally Identifiable Information, content, submission, or other posting or communication that you submitted to the Site prior to your termination of your account shall not be removed unless at the option of, in its sole discretion.

Data Retention. At minimum, we will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. may maintain some or all of this data in its archives even after it has been removed from the Site. Our data retention period for anonymized analytics is 50 months from date of last site activity. Our data retention period for personally identifiable information (such as that provided upon joining or during membership) is indefinite.

GDPR requests. "Forget me," "disclosure," "transfer," and other GDPR requests are to be addressed to the Executive Director at via the information on the contact page.

Security of the Personal Information We Collect

Our Commitment to Data Security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices. We have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card and personal information are transmitted by secure servers (SSL). Unfortunately, no data transmission is guaranteed to be 100% secure and we therefore cannot guarantee the security of information you transmit to or from the Siteor through the use of our services, and you provide this information at your own risk. ACCORDINGLY, WE EXPRESSLY DISCLAIM ANY AND ALL LIABILITY FOR THE THEFT, LOSS, OR INTERCEPTION OF, OR UNAUTHORIZED ACCESS OR DAMAGE TO, YOUR DATA OR COMMUNICATIONS BY USING THE SITE AND OUR SERVICES. YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND ASSUME THESE RISKS.


Credit Cards and Merchants. enables you to share personal and financial information to complete transactions, including membership dues and payments for events, but does not facilitate such transactions or store any of your financial information. We use Stripe, a third party merchant service, which processes your credit card payments. This merchant is PCI-compliant. You can read more about how they protect consumer information here.  By using their services, you may be subject to their privacy policy. We highly recommend you view and understand it. We do not have control over Stripe's merchant system or their technologies.


Enforcement. We periodically review this Privacy Policy and our compliance with it to verify that both are accurate. We encourage you to contact us with any concerns, and we will investigate and attempt to resolve any complaints and disputes about our privacy practices.

Changes to this Policy. We may update this privacy policy to reflect changes to our information practices. If we make any material changes a notice will be posted on this page along with the updated Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices. Your continue use of the Site subsequent to the Privacy Policy updates shall constitute acknowledgement and acceptance of such changes.

Our Policy Towards ChildrenThe Site is not directed to persons under 18. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without their consent, he or she should contact us at We will take actions to promptly remove such data. We do not knowingly collect personally identifiable information from children under 18. If we become aware that a child under 18 has provided us with personal identifiable Information, we will delete such information from our files.


Contact Us. If you have any questions regarding our Privacy Policy, please contact us.




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