Cambridge Crash Course Sat Sep 9th: The MassLandlords Crash Course in Landlording

event marketing picture showing zoom details, date, and speaker or topic for one-day comprehensive training crash course 2023-09-09
2nd saturday

Learn everything you need to succeed as an owner or manager of residential rental property in Massachusetts.

This fast-paced course is strictly limited to 16 participants to allow for detailed discussion and Q&A. Course tuition includes:

  • Small group session with the Executive Director, a trained presenter and experienced landlord, and the attorney.
  • A comprehensive agenda, see below.
  • Your choice of two books:
    • Every Landlord's Tax Deduction Guide by NOLO,
    • The Good Landlord by Peter Shapiro,
    • Getting to Yes by Roger Fisher, and/or
    • The Housing Manual by H. John Fisher.
  • A bound summary of all material presented.
  • Breakfast pastries, coffee, tea.
  • Lunch sandwiches, sodas, chips, cookies; all dietary requirements satisfied, please notify us when you purchase a ticket.
  • A MassLandlords ballpoint pen.
  • A MassLandlords certificate of completion and permission to use "MassLandlords Crash Course graduate" on your marketing material.

You will receive a box packed with your personalized signed certificate, your choice of two books, course notes, pen, and half a dozen other pieces of literature.


"I simply wanted to reach out and express just how happy I am to have attended the landlording crash course. The presentation and delivery of the information was flawless and I certainly have walked away with a greater understanding of the intricacies that govern being an above average landlord/manager." -
Michael Murray

"If I had done this 20 years ago. Oh my goodness!" -P.

picture of MassLandlords Executive Director Doug Quattrochi

MassLandlords Executive Director Doug Quattrochi

Professional headshot of attorney Adam Sherwin, in dark gray suit and patterned tie, in front of a wood mantel. Attorney Sherwin wears glasses and a goatee and moustache. Board of Bar Overseers (editorial use).

Attorney Adam Sherwin of The Sherwin Law Firm

Our crash course has had over 500 graduates.

Hundreds of landlords managing over ten thousand units have benefited from this course.

Part of this presentation will be given by Doug Quattrochi, Executive Director, MassLandlords, Inc. Doug was a founding member of MassLandlords in 2013. He became the association's first Executive Director under new bylaws in 2014. Since then, he has scaled the organization from a core of 160 members in Worcester to approximately 2,500 dues paying businesses from Pittsfield to the Cape, and from an all-volunteer team to approximately 20 full and part-time staff plus 50 volunteers. Doug has been instrumental in advancing democratic governance mechanisms, including score voting for policy priorities and a staggered and democratically elected Board of Directors. Doug also oversees the RentHelper spin-off, which is expanding access to electronic banking for those of us who are unbanked or underbanked. Prior to MassLandlords, Doug held leadership roles in various Massachusetts startups, two of which are still operating. Doug holds a Master of Science in Aerospace Engineering from the Massachusetts Institute of Technology.

"Doug's presentation was excellent. He was very clear and provided detailed explanations." -Larry

"Doug always holds very informative classes full of substance and Very organized!" -Thomas

"Your answers to member's questions were most helpful." -Liz

Part of this presentation will be given by attorney Adam Sherwin. Adam is an experienced real estate litigator with years of experience representing landlords, property owners, and other real estate professionals. He has extensive experience litigating real estate disputes before judges and juries and has obtained favorable decisions from the Massachusetts Appeals Court and District Court Appellate Division. He is also a long-time crash course instructor at the Cambridge headquarters and over zoom.

Public Ticket
(early bird)
Member Ticket
(early bird)
Public Ticket Member Ticket
Cambridge Crash Course - Sat September 9
The MassLandlords Crash Course in Landlording
$275 3 seats remaining $250
Member? Log in.

"No Sales Pitch" Guarantee

MassLandlords offers attendees of directly managed events a "No Sales Pitch" guarantee. If a guest speaker offers services, their presentation will not discuss pricing, promotions, or reasons why you should hire them.
We do not permit speakers to pay for or sponsor events. Guest speakers are chosen for their expertise and willingness to present helpful educational content. Your purchase of an event ticket sustains our nonprofit model.

Saturday, September 9th

Crash Course Agenda

In-Person Course Agenda

  • 8:30 am - Introduction of MassLandlords and course participants
  • 8:45 - Rental markets
    • Urban, suburban, rural
    • Luxury, college, professional, working, subsidized, rooming houses
  • 9:00 - Property selection
    • Lead paint (Legal highlight)
    • Utilities
    • Bones vs surfaces
    • Amenities
    • Repairs and renovations
    • Durable vs beautiful
    • What if I'm stuck with what I've got?
  • 9:40 - Sales and marketing 101 for rental property managers
    • Marketing rentals
    • Sales process
    • Staying organized
    • Branding a small business
    • Getting more or fewer calls
    • Tips and tricks
  • 10:05 - Break for ten minutes
  • 10:15 - Finish sales and marketing
  • 10:35 - Applications and screening
    • Criminal, credit, eviction
    • Discrimination
    • Tenant Screening Workshop
  • 11:30 - Tenancies
    • Lease vs Tenancy at Will
    • iCORI
    • Security deposits
    • Subsidies
  • 11:50 - Break and Lunch, with free form Q&A
  • 12:20 - Warranties and covenants
    • Late fees
    • Water and electrical submetering
    • Warranty of habitability
    • Inspections
  • 12:40 - Dispute resolution
    • Eviction notices
    • Eviction process
    • Move-and-store
    • Housing Court vs District Court
    • Rent control
  • 1:40 - Break for ten minutes
  • 2:50 - Maintenance, hiring, and operations
    • Keeping the rent roll and expenses
    • Filing taxes
    • To manage or not to mange
    • Tenants as customers
    • Notifying tenants
    • Extermination
    • Monitoring contractors
    • Lease violations and conflict resolution
    • Record keeping
  • 3:40 - Overview of books and resources for further education
  • 3:45 - Review of unanswered questions
  • 4:00 - End Course

Please note that end time may vary based on questions.


Cambridge Innovation Center

14th Floor, Charles Conference Room
One Broadway

MA 02134

Please note: CIC has several buildings in Kendall Square, two of them being adjacent to each other. The correct location for this event is the building with light colored concrete, vertical windows and a Dunkin Donuts on the ground level. You will NOT see a CIC sign. Refer to the image below.

cic cambridge venue

Accessing from the T

  • Exit the Kendall T stop on Main St.
  • Cross to the side of Main St. with the Chipotle and walk up the street towards Broadway, passing the Chipotle on your left.
  • You will then round the corner to the left and One Broadway will be across the street diagonally.
  • Cross over Third St. and Broadway to arrive at One Broadway.

For all attendees Upon entering One Broadway, you will need to check in with the lobby security. You'll just need to show your ID and let them know you're going to the MassLandlords event and which floor.


Accessible by T and highway. Parking available in several garages for weekend rates. See CIC Directions for details. Pilgrim Parking has affordable rates and is a short walk from the venue, click here for details


  • Breakfast:
    • Fresh bagels, large muffins, cinnamon rolls, coffee cake slices and scones with cream cheese, butter, and jam
    • Fresh fruit platter
    • Assorted fruit juices and coffee
  • Lunch:
    • Assorted gourmet sandwiches
    • Garden salad
    • Pasta salad
    • Assorted pastries
    • Soda, juice, water

*Please email if you have any dietary restrictions and need a special meal.

*Dietary restrictions: Purchase a ticket and set your preferences at My Account one week prior to the event or earlier. Once set, preferences remain set for future events.

Masks welcome! Eating and drinking is not required. Please note: as we are unable to monitor the buffet, we are unable to offer a reduced ticket price for attendees who will not be eating.


Open to the public. Membership is not required!

  • Public: $275
  • Members: $250

This event will not be recorded.

Slides and handouts if any will be uploaded to the password page..


This event is operated by MassLandlords, Inc. staff.

This Crash Course counts for continuing education credit for Certified Massachusetts Landlord Level Three. Beep in. Leave feedback/beep out.

Want to speak at a MassLandlords meeting? Submit a speaker request.

This is part of the Virtual rental real estate networking and training series.

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4 Responses to Cambridge Crash Course Sat Sep 9th: The MassLandlords Crash Course in Landlording

    • Jillian Campayno says:


      I’m not sure exactly what you mean by 2 step certification process but our Crash Course events are on 9/9, 10/7, 11/4 and 1/21.

  1. Carole Winkler Wells says:

    My husband and I no longer live in Massachusetts but own rental property there. Can I pay to view the video?

    • Jillian Campayno says:


      We do not record Crash Course events but do hold Virtual Courses every so often. We don’t have one on the schedule yet but keep a look out at and let us know if you’d like us to subscribe you to get our Crash Course Event notices so you are notified right away by email when we do put one on the website.

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