High Court Rules Property Managers May Not Sign, File Summary Process Summons and Complaint

By Peter Vickery, Legislative Affairs Counsel

In May of 2018, the Supreme Judicial Court (SJC) decided two cases that will affect how landlords and property managers handle evictions, namely Ahmed-Kagzi v. Williams and Rental Property Management Services v. Hatcher. I was one of the four attorneys who worked on the cases on behalf of Fred Basile and helped write the appeal brief. I see the SJC decisions as relatively good news for Mr. Basile, but a mixed bag for landlords and property managers on the whole. One thing in particular has me worried, namely what the SJC said about the Attorney General’s regulations (see below).

One of the buildings in which the SJC case started. Image is from Google Maps Street View, Google, Inc.

In both cases Mr. Basile was the property manager, not the owner or the landlord, and not a lawyer. He signed and filed the summary process summons and complaint, listing the property owner and himself (doing business as Rental Property Management Services) as the plaintiffs. The tenants alleged that by doing so Mr. Basile had engaged in the unauthorized practice of law and thereby violated the Consumer Protection Act (Chapter 93A). Why is Chapter 93A so important? Because a violation would entitle the tenants to multiple damages and their attorneys’ fees.

In Housing Court, the tenants moved for summary judgment (i.e. an immediate decision without the need for a full-blown trial) on their Chapter 93A claims. After a hearing, the judge prohibited Mr. Basile from initiating any additional evictions unless he was the owner or lessor, but ruled that his conduct in these two cases did not violate Chapter 93A. The tenants appealed, bypassing the Court of Appeals and going straight to the SJC.

The Massachusetts Law Reform Institute and Harvard Legal Aid Bureau filed amicus briefs in support of the tenants’ argument that the conduct did violate Chapter 93A. On the narrow question of whether Mr. Basile’s conduct in these two particular cases violated Chapter 93A, the SJC upheld the judge’s ruling, i.e. no, the conduct did not run afoul of Chapter 93A so as to warrant multiple damages. But it sent the cases back to Housing Court for a decision on whether to impose other sanctions on Mr. Basile. Together, the two decisions make four key points:

1. Unauthorized practice of law

The SJC held that Mr. Basile had no standing to sign and file the summons and complaint, and “his conduct constituted the unauthorized practice of law because he was not an attorney.” Signing and filing the summary process summons and complaint is something only landlords and their attorneys can do. Certainly, if the landlord is an individual, he or she can sign. If the landlord is a corporation, an attorney must sign (which has been the law for many years in Massachusetts). Anyone else who does so on behalf of a landlord, e.g. the landlord’s property manager, is engaging in the unauthorized practice of law.

2. Automatic dismissal

If the property manager brings the case in his or her own name, the judge must dismiss the case with prejudice (i.e. with no opportunity to re-file) because the property manager lacks standing. In summary process actions, a property manager who is not also the tenant’s landlord cannot be a plaintiff.

What happens if a property manager correctly names the landlord as the plaintiff but then, incorrectly, signs the complaint on the plaintiff’s behalf? There are two choices. Where the landlord has made an honest mistake, the judge may give the landlord time to get an attorney. But if the judge concludes that the landlord and property manager are gaming the system, the proper response is immediate dismissal. The judge may also impose sanctions (see below).

3. No 93A violations in these particular cases

The conduct at issue in Hatcher and Williams was very limited: Mr. Basile did not engage in courtroom advocacy. All he did was sign and file the summons and complaint. In the Hatcher decision the SJC held that “such conduct is not enough, on its own, to constitute an unfair or deceptive practice in violation of [Chapter 93A]. It declined to impose 93A liability “for such conduct alone.” In the Williams case it used the term “without more.”

The words “on its own,” “alone,” and “without more” are important. They show that the SJC is leaving the door open for 93A claims where the property manager’s conduct goes further than simply signing and filing. Importantly, the court held that property managers who engage in the unauthorized practice of law cause tenants to suffer harm of an “especially serious” kind and give landlords an “unfair advantage.” This teeters on the verge of “unfair and deceptive,” which is what a plaintiff has to prove in Chapter 93A cases.

Plus, in a subtle move the SJC also hinted that the outcome might be different in future cases if the Attorney General’s regulations should happen to change. At present, the Attorney General’s regulations regulating landlord-tenant relationships contain a list of actions that are “unfair and deceptive,” but that list does not currently include litigation practices. It is worth noting that amending regulations is much easier than amending a statute. It is the Attorney General, not the Legislature, that can change the regulations so as to redefine “unfair and deceptive” to include the kind of conduct at issue in the Hatcher and Williams cases.

How could such a change come about? Under the law that governs the commonwealth’s regulation-making system, the Administrative Procedure Act, any interested person (e.g. tenants’ organizations) can petition the Attorney General to amend the regulations. If the Attorney General agrees, notice of the proposal is published for public comment and, probably, a public hearing. Then the Attorney General may adopt the new regulation. The turnaround time is months not years.

To be clear, in no sense was the SJC giving the tenants’ bar a game-plan or roadmap for next time. The justices simply made clear that a property manager who knowingly engages in the unauthorized practice of law to “game the system” causes serious harm to tenants; gives the landlord an unfair advantage; and should be sanctioned; and that the only significant barrier to a finding that this sort of conduct also violates Chapter 93A is the fact that the Attorney General’s regulations do not say that it does. I suspect that the pressure on the Attorney General to change the regulations -- and thereby expose errant property managers to treble damages -- will be considerable.

4. Sanctions

Although there was no violation of Chapter 93A, so no opportunity for treble damages, the SJC sent the case back to Housing Court for the judge to decide whether to sanction Mr. Basile. e.g. require him to pay the tenants’ costs and legal fees. Here is what the court stated:

“[W]here a person seeks to evict a tenant without the standing to do so or where a person   who is not authorized to practice law signs and files a summary process summons and complaint – and where that conduct is not inadvertent but by design, or part of a pattern or practice – we hold that a court has the inherent authority, in the exercise of its sound discretion, to impose appropriate sanctions, including attorney’s fees and other costs in order to ensure the fair administration of justice and to deter such conduct in the future.”

In a nutshell, property managers who routinely initiate summary process actions on behalf of landlords will now face sanctions.


What are the lessons for landlords and property managers? There are two.

First (and coming from an attorney, this may sound self-serving) the message for any individual landlords who do not want to represent themselves in summary process cases is simple: get a lawyer. A property manager who is not also an owner or lessor is not allowed to sign and file the summons and complaint, still less engage in courtroom advocacy. Only a lawyer will do, and flouting this rule will lead to sanctions.

Second, keep an eye out for proposals to amend the Attorney General’s landlord-tenant regulations. Is this a sure thing? No. But given the realties of Massachusetts politics, it seems more likely than not.

2 Responses to High Court Rules Property Managers May Not Sign, File Summary Process Summons and Complaint

  1. ron cronin says:

    The AG office can be lame unless Maura H has an interest in it herself, as they want to mediate everything. They never take up actions against the state itself it seems either.

    Im wondering does being an individual owner of a multi family and owner of a sole proprietorship property Mang. company (doing my own rental and leasing – no fees) that is incorporated, while owning the multi family as an LLC, limit the property owner of filing their own court papers or acting Pro Se after service of 14 day notice to quit?

    If a tenant, after signing for 14 day notice to quit has agreed in writing to move in two months, but requested his security deposit and its interest be used toward next months (April) rent and his last months rent for the following mouth (May) then suddenly refuses to move on June 1, is there a means to prevent that scenario ?

    Such as his signing an agreement to waive his rights to due process which can be lengthy? Or would that only inflame the court to rule against the landlord and accuse the LLC owner of practicing law even if sole owner of LLC?

    I would like to have him sign an agreement to waive court filings if possible. or an agreement to leap frog over proceedings with his full consent while not being accused of hoodwinking the tenant or abusing his rights. Or should I go the full route anyway and not assume he will move as promised.

    My concern is he will not move and is burning the two months with false promise of moving out my Memorial Day as promised in writing. Especially if a new tenant is ready to move in June 1 and prevented from it by old tenant not moving claiming no where to go .. Then two tenants have actions old and new seeking to live off landlord.

  2. Parinitha Bhargav says:

    When issues arise between the landlord and the tenants is when the tenant screening stands great to avoid such situations. When screening, most of the things get filtered by the property management companies. Thank you for the information shared.

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