Statewide Virtual Meeting Mon Mar 27th: Communicating with Stressed-out, Difficult Tenants

This panel discussion will help us develop self-management, communication and conflict-resolution skills. We will particularly focus on high-conflict situations. We will cover: How owners and managers can earn goodwill before drawing down on it. “Going to the balcony” for mental separation from heated, emotionally charged tenant situations. Phrases and approaches…

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