To report a Certified Massachusetts Landlord™ for not complying with our Best Practices, fill out the form below.
Before using this form:
- Verify that the landlord you wish to report is currently certified
Visit MassLandlords.net/certification to look up your landlord. We do not communicate with uncertified landlords.
- Take a picture showing the reportable violation (e.g., picture of your apartment, screenshot of message, or scan of form/paperwork)
Be sure that your complaint centers around an actual violation. We do not consider frivolous complaints.
- Decide how you wish to identify yourself
Notes about conditions: Call 911 and/or your landlord if you have an active emergency. We are not an emergency service. Owners will be asked to provide proof of a passing third party inspection in the last three months, or they will have 60 days to get a new inspection for the unit in question. Once the new inspection is on file, we will consider the report addressed.
Consult with an attorney and/or MassLegalHelp.org if your rights are at stake. We are not a court.
Due to the volume of complaints, we will not reply to each report.